Contactless experience

Check-in process

Hotel Filip offeres self check-in as there is no front desk at the hotel. Check.in is completed online via a weblink (no need to download an app). All keys are digital and only accessible via the browser on your phone. Payment is due upon check-in.

DIGITAL KEYS

  • If you have checked in online, you will receive an email and sms at 3 pm on the arrival day.

  • In the link, you will need to request your digital keys.

  • You will have access to the hotel from 3 pm on arrival day.

  • There are no codes, only digital keys and you need to access the keys via your phone.

CRITICAL PHOE SETTING REQUIRMENTS

  • In order for the digital keys to work, “Location services” needs to be turned on for your browser in the settings on your phone.

  • You also need to allow the browser precise access to your location. Exsapmle:
    - If you use Safari as your browser, Location services have to be turned on for Safari.
    - If you use Chrome as your browser, Location services have to be turned on for Chrome.

  • The keys will NOT work unless these settings are turned on.

  • The digital keys will only work when you stand in front of each door you want to access.

  • You will find instructions on how to turn on “Location Services” in the link you receive once you have checked in.